OpenShift Engineer

Role Overview We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.

Key Responsibilities

Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting

Monitor cluster health, workloads, and infrastructure using standard monitoring tools

Perform routine operational tasks such as:

User access management

Pod/application restarts

Log analysis and basic issue diagnosis

Escalate complex issues to L2/L3 teams with proper documentation and initial analysis

Support deployment activities and assist in CI/CD pipeline operations

Maintain system availability, performance, and reliability in line with SLAs

Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues

Create and maintain operational documentation, runbooks, and knowledge base articles

Participate in incident management, problem management, and change management processes

Be open to learning and supporting additional platforms/tools integrated with OpenShift

Required Skills & Experience

2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms

Basic understanding of:

Containers (Docker/CRI-O)

Kubernetes/OpenShift architecture

Linux systems and command line

Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)

Understanding of networking fundamentals (DNS, load balancing, ingress)

Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus

Basic scripting skills (Shell/Python) are advantageous

Strong troubleshooting and analytical skills

Preferred Qualifications

Experience in banking or financial services environments (preferred but not mandatory)

Exposure to cloud platforms (AWS, Azure, or GCP) is a plus

Familiarity with ITIL processes (incident, problem, change management)