Patching Operation Engineer (Middleware)

Key Responsibilities

Own the

end-to-end operational coordination

of weekly accelerated patching cycles and urgent 3-day patching activities, ensuring readiness, cross-team hand-offs, escalation and closure.

Oversee assigned patching cycles from

scope confirmation, readiness and testing through deployment, production verification, reconciliation and closure .

Maintain

cycle plans, RACI, action trackers, decision timelines, approvals, dependencies, risks and escalation status .

Coordinate patching readiness across

Infrastructure, Network, Middleware, Application, Security, Service Recovery and Change Management teams .

Track

patch scope, CRQ readiness, approved risk acceptances/VRAs, deferments, exclusions, failed patches, rollback activities and validation evidence .

Support scheduled

overnight, weekend and public-holiday patching activities , including bridge coordination, incident escalation and effective handover to accountable decision owners.

Develop and maintain

SOPs, control gates, cut-off timelines, escalation paths, duty coverage and exception handling processes

for weekly and urgent patching activities.

Coordinate

process walkthroughs, readiness reviews, dress rehearsals and transition activities

to ensure successful handover into BAU operations.

Prepare

patch cycle closure records, SLA evidence and governance documentation , including support for KORI and KRCSA reporting requirements.

Monitor recurring

process, ownership and operational gaps , identify improvement opportunities and work with Tooling, Data and Automation teams to drive process enhancements.

Key Skills:

Patch Management, Infrastructure Operations, Change Management, IT Service Management, Release Coordination, Risk & Issue Management, CRQ, VRA, SOP Development, Incident & Escalation Management, Production Support, Governance & Compliance, Stakeholder Management, Service Transition, SLA Management.

EA License Number: 23C2060 Registration ID is R22109715

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