Data Centre Critical Facilities Engineer

Do you want to work in one of the world's largest hyperscale infrastructure environments

We are seeking a Data Centre Critical Facilities Engineer to support the monitoring, triage, and coordination of operational incidents across critical data centre infrastructure within large-scale hyperscale and colocation environments.

Responsibilities

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Monitor critical facilities infrastructure using enterprise monitoring platforms including BMS, DCIM, and EPMS.

Respond to alarms across power, cooling, environmental, fire, and life safety systems supporting hyperscale data centre environments.

Investigate infrastructure alerts, assess operational impact, and determine the appropriate escalation path.

Act as the first point of contact for critical facilities incidents affecting live production environments.

Coordinate with onsite Critical Facilities Engineers, vendors, Smart Hands teams, and site operations throughout incident resolution.

Monitor utility power systems, UPS, battery plants, generators, ATS, PDUs, CRAH/CRAC units, chilled water systems, and environmental monitoring platforms.

Manage incidents through to resolution, ensuring accurate documentation, timely communication, and operational updates.

Track alarms, infrastructure events, and maintenance activities through JIRA and internal ticketing systems.

Produce shift handover reports and maintain detailed operational documentation.

Support planned maintenance and operational changes by following SOPs, MOPs, EOPs, and established runbooks.

Participate in a 24x7 rotating shift supporting mission-critical data centre infrastructure.

Qualifications

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1-3+ years' experience within Critical Facilities Operations, Data Centre Operations, Facilities Operations Centres (FOC), NOC, or mission-critical environments.

Experience monitoring BMS, DCIM, EPMS, or similar infrastructure monitoring platforms.

Understanding of critical power and cooling infrastructure within data centre environments.

Familiarity with UPS systems, generators, ATS, PDUs, HVAC, CRAH/CRAC units, chilled water systems, or environmental monitoring.

Experience working with incident management or ticketing systems such as JIRA, ServiceNow, or similar.

Experience coordinating incidents across onsite engineering teams, vendors, and external service providers.

Strong incident management, prioritisation, and operational coordination skills.

Experience following SOPs, MOPs, EOPs, and operational runbooks.

Excellent communication skills with the ability to work effectively in a fast-paced operational environment.