Network Engineer

Job Overview

You will be deployed to our client who is a leading government technology agency driving digital transformation and innovation in the healthcare sector. The Associate Network Engineer supports and maintains infrastructure operations, monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. Identify and resolve highly complex or specialised issues that may require the establishment of new techniques and processes. He/She anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays. Apply a critical and analytical approach to resolving technical problems. Able to work well with the team and guide them to ensure infrastructure projects are well implemented.

Responsibilities

Project & Continuous Improvement:

Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand

Support the design and implementation of infrastructure solutions that adhere to current architecture standards

Lead the design installations, system migration and integration

Lead the testing and handover of implemented infrastructure solution

Support infrastructure operations:

Support delivery of optimal infrastructure operations

Create documents on administration, installation, configuration and troubleshooting

Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment

Support the development of report on infrastructure capabilities and limitations

Maintain infrastructure:

Perform activities related to ongoing maintenance of network infrastructure

Assist with the implementation of agreed infrastructure changes and maintenance routines

Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.

Optimise infrastructure performance:

Perform ongoing tuning and optimisation of network infrastructure hardware and software components such as updates and upgrades

Participate in infrastructure development activities

Assist with infrastructure testing and implementation

Gather performance and data usage statistics for capacity planning and reporting

Assist with piloting of new tools, technologies, and/or processes

Resolve incidents:

Support problem/issue identification and resolution

Escalate problems/issues

Support simulation of user problems to resolve operating difficulties

Diagnose problem source through discussions with users

Recommend system modifications to reduce user problems

Support planned maintenance events, system backup processes and disaster recovery drills

Support implementation of preventive solutions

Vendor management:

Manage vendors & external parties to ensure deliveries & SLA

Requirements

Bachelor in Computer Engineering, Computer Science, or equivalent

CCNA/CCNP certification; ITIL v3/v4 certified preferred

Minimum 3 years’ experience in Network Administration, IT infrastructure, network monitoring and incident management

Experience in Firewall L2 support; Algosec experience is an advantage

Strong stakeholder and vendor management skills

Experience in tech refresh / new facility implementation is an advantage

Strong knowledge of wired & wireless network technologies

Hands-on experience with Cisco Switches, NAC, WLC and F5

Minimum 1 year’s Enterprise Firewall experience, with Fortinet preferred

Able to participate in 24/7 rotating standby with a team of 3 engineers

Experience supporting KTLO and agency firewall o

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