Care Coordinator (Case Management) (Home Care)
Singapore
$ Not Mentioned
Job Description
To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.
a) Service Coordination Management
To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers
To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).
b) Administrative Management
To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
To assist in application for SMF Consumables.
To work closely with Operations and Nurse Manager on discharging clients from service.
To provide any other ad-hoc administrative general support to the Home Care team as assigned.
c)Service Development
To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.
d) Additional Responsibilies
Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
Keeping updated with ISO requirements.
Qualifications
Diploma or Advanced Diploma in healthcare related disciplines.
Minimum 3 years' experience in community healthcare settings in Singapore
Good knowledge of the geriatrics and community services
Proficiency in MS Office applications
Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive