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Resorts World Sentosa
singapore
Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks
Job Source: Resorts World SentosaJewel Rock Capital Investment Pte. Ltd.
Singapore
A leading Hospitality Group requires Hotel Manager 5 Star Luxurious Hotel ($120-150k) Attractive Remmuneration package commensurate with experience Job Summary: As Hotel Manager, you'll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You'll maximise financial returns, driving
Job Source: Jewel Rock Capital Investment Pte. Ltd.Jewel Rock Capital Investment Pte. Ltd.
singapore
A leading Hospitality Group requires Hotel Manager 5 Star Luxurious Hotel ($120-150k) Attractive Remmuneration package commensurate with experience Job Summary: As Hotel Manager, you'll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You'll maximise financial returns, driving dev
Job Source: Jewel Rock Capital Investment Pte. Ltd.Talent Trader Group Pte. Ltd.
Singapore
Responsibilities: Lead and oversee all operational aspects of hotel & facility operations. Develop and implement strategies to optimize operational efficiency and customer satisfaction. Manage a team of operations staff and provide guidance and support. Ensure smooth and efficient facility operations, maintenance, and security. Collaborate with int
Job Source: Talent Trader Group Pte. Ltd.Talent Trader Group Pte. Ltd.
singapore
Responsibilities: Lead and oversee all operational aspects of hotel & facility operations. Develop and implement strategies to optimize operational efficiency and customer satisfaction. Manage a team of operations staff and provide guidance and support. Ensure smooth and efficient facility operations, maintenance, and security. Collaborate with int
Job Source: Talent Trader Group Pte. Ltd.Pan Pacific Hotels Group Limited
singapore
The Senior Sales Manager reporting to Director of Sales is responsible for identifying, developing and managing accounts within specific segments and develop new accounts or business opportunities within corporate travel industry/leisure generating and maximising business potential of designated portfolio through daily sales activities. The Senior
Job Source: Pan Pacific Hotels Group LimitedPan Pacific Hotels Group Limited
Singapore
The Senior Sales Manager reporting to Director of Sales is responsible for identifying, developing and managing accounts within specific segments and develop new accounts or business opportunities within corporate travel industry/leisure generating and maximising business potential of designated portfolio through daily sales activities. The Senior
Job Source: Pan Pacific Hotels Group LimitedAccor
singapore
Company Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend
Job Source: Accorsingapore
Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.
Primary Responsibilities
Responsible for all operational components of the hotels and ensure the smooth-running of day-to-day operations
Drive productivity and efficiency through effective training and follow-up. Embark on suitable hotel innovation projects to enhance guest experience and improve operational efficiencies
Develop SOPs to align operational strategies with corporate guidelines
Maintain high standards of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
Keep track of guest surveys and drive consistency in guest satisfaction scores to align with targets. Gather insights from data analytics to improve service performance and other areas of concern
Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
Ensure maintenance plans and safety measures are operational and up to date to minimize risks
Keep abreast of Resorts World Sentosa's (RWS) Hotels online presence and implement initiatives to engage with guests
Be aware of the latest hotel trends and make recommendations to maximize profit. Collaborate with all stakeholders to maximize room occupancy and revenue. Be aware of room packages and segment demands to manage room controls
Understand pricing strategies and keep up to-date with competitor pricing and packages
Analyze room sales performance, guest segmentation and channels of distribution for insights to enhance monthly financial performance and manage forecasts
Prepare and manage the capital and operating budgets with proper resource management, including hiring and placements. Responsible for the achievement of financial targets for the hotels
Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high
Requirements
Bachelor's degree in Hotel Management or related field
Minimum 5 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
Excellent track record in leading large hotel teams encompassing front office, call center, housekeeping, guest services, concierge, and transportation
Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
Proficient with Microsoft Office tools
Adaptable to a fast-paced and dynamic work environment
Company information Registration No.
200502573D
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Director, Hotels jobs in singapore
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