GENERAL MANAGER

Operations Management: Supervising daily restaurant operations and ensuring efficient workflow.

Implementing and enforcing operational policies and procedures.

Maintaining a clean and safe environment, adhering to health and safety regulations.

Managing inventory, ordering supplies, and controlling costs.

Staff Management: Hiring, training, and scheduling restaurant staff.

Evaluating staff performance and providing feedback.

Motivating and leading the team to deliver excellent service.

Customer Service: Ensuring a positive and welcoming experience for all guests.

Handling customer inquiries and complaints promptly and professionally.

Building and maintaining relationships with regular patrons.

Financial Management: Developing and managing the facotry budget.

Monitoring sales and labor costs, and identifying areas for improvement.

Optimizing profitability and minimizing waste.

Marketing and Promotion: Collaborating with the marketing team to develop promotional strategies.

Participating in local food events and building brand awareness.

Implementing strategies to attract and retain customers.

Reporting and Analysis: Using restaurant management software for reporting and analytics.

Monitoring key performance indicators (KPIs) and making data-driven decisions.

Preparing and presenting reports on sales, costs, and other relevant data.

Skill requirement: Be familiar with all the local sauce recipes and have the ability to develop new sauce recipes.

Essential Skills:

Leadership and Communication: The ability to effectively lead, motivate, and communicate with a diverse team.

Organizational and Management: Strong organizational skills to manage daily operations, staff, and resources.

Problem-Solving: The ability to identify and resolve issues quickly and effectively.

Customer Service: A passion for providing exceptional customer service and building relationships.

Financial Acumen: Understanding of factory finances, budgeting, and cost control.

Industry Knowledge: Familiarity with food safety standards, health regulations, and industry trends.