ServiceNow Solutions Architect

Company Description

Hadron Global Business Solutions (Hadron GBS) specializes in Enterprise Service and Operation Management, with expertise in Enterprise Service Management (ESM), IT Operations Management (ITOM), and cutting-edge platforms like ServiceNow, Ivanti, and Salesforce. Comprised of seasoned Enterprise Architects, Hadron GBS helps clients optimize IT and non-IT operations while enhancing user experiences. The company integrates governance and functionality to transform enterprises across diverse industries. Inspired by the forces of nature, Hadron GBS is committed to advancing the future of service and business operations globally.

Role Description

The ServiceNow Senior Solutions Architect will lead the design, development, and implementation of ServiceNow solutions to drive operational excellence. This full-time on-site position is based in Singapore. Responsibilities include collaborating with stakeholders to understand business requirements, designing comprehensive solutions, leading implementation projects, performing system configurations, and providing technical mentorship to team members. The role also involves solution optimization and ensuring compliance with industry standards and best practices.

Qualifications

Expertise in ServiceNow platform architecture, solution design, and module implementation

Proficiency in ITSM, ITOM, and ITBM processes and tools

Strong skills in development, scripting, and configuring ServiceNow workflows

Experience with integration platforms such as APIs, web services, and third-party tools

Excellent stakeholder management and communication skills with a consultative approach

Proven leadership and mentorship experience on technical teams

Familiarity with governance processes, security frameworks, and compliance standards

Bachelor's degree in Computer Science, Information Technology, or related field; professional ServiceNow certifications are highly preferred