IT Support Senior Engineer

Permanent position, Salary up $6,000

Open for 24/7 support

Key Responsibilities

Lead the day-to-day operations of the IT Service Desk, ensuring efficient service delivery and continuous improvement of support processes.

Monitor Service Desk performance, identify trends, and implement initiatives to improve service quality and user experience.

Provide onsite and remote technical support for end-user devices, including laptops, mobile devices, business applications, printers, and collaboration tools.

Administer and support hybrid infrastructure environments, including Microsoft 365, Windows Server, Microsoft Azure , and Microsoft SQL.

Monitor and maintain system availability, performance, and reliability across production environments.

Perform system patching, maintenance, and security updates to ensure infrastructure remains secure and compliant.

Manage data backup and recovery processes across cloud and on-premise environments.

Support cybersecurity initiatives, including Vulnerability Assessment & Penetration Testing (VAPT), IT audits, and security remediation activities.

Participate in disaster recovery (DR) planning, testing, and annual DR exercises.

Act as the escalation point for complex technical issues, driving timely resolution and root cause analysis.

Coordinate with external vendors and support IT procurement activities.

Maintain IT asset inventory and ensure accurate lifecycle management of IT equipment.

Monitor Service Desk tickets, ensuring compliance with SLA targets and service standards.

Provide guidance, knowledge sharing, and ad-hoc training to end users and junior IT support engineers.

Participate in a 24/7 on-call rotation to provide after-hours support for critical incidents across regional offices.

Requirements

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.

Minimum 5 years of experience in IT infrastructure, technical support, or IT operations, with demonstrated experience leading or mentoring an IT support team.

Strong hands-on experience supporting Microsoft 365 , Microsoft Azure , Windows Server , networking, and unified communications technologies.

Experience with IT Service Management (ITSM) platforms such as ServiceNow or FreshService .

Good understanding of hybrid cloud environments, server administration, SaaS applications, networking, and endpoint support.

Strong desktop troubleshooting skills, with exposure to server, cloud, security, and infrastructure technologies.

Professional certifications such as Microsoft 365 Administrator , MCSA/MCSE , CCNA , or ITIL v4 Foundation will be an advantage.

Interested candidates can forward their CVs in MS Word format to [HIDDEN TEXT]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661