Systems Administrator

Singapore

$ 48000-78000

Description ABOUT WATG

is the world's preeminent destination and hospitality design firm. We are employee-owned, 77 years young and home to nearly 400 creative, globe-trotting professionals located remotely and in our offices in California, New York, Honolulu, London, Singapore, and Shanghai.

Our approach to design applies a hospitality ethos to developments of all shapes and sizes. From initial feasibility studies to the finishing touches, we operate as an integrated, multidisciplinary practice globally. Along with our interior design studio, , we specialize in hospitality, gaming + entertainment, urban + mixed-use, and high-end residential design.

Independent to this day, we passionately believe that culture and heritage are the roots that lead to long-term resilience for all businesses. We were founded in Honolulu in 1945 and the spirit of the islands taught us to focus on community strength, self-reliance, and sustainability - which we still prioritize today. We stay true to our values of designing spaces that respect, protect, and enhance the natural magic of their surroundings while delivering long-term value for our clients and their communities.

WATG is hiring a Systems Administrator for our office in Singapore.

ROLE

The Systems Administrator is a hands-on technology specialist with a focus on customer service who can handle the support of various technical issues and problems relating to hardware, software, and our systems both onsite and remotely in support of other offices. This position is responsible for monitoring our help desk ticketing system and regular interaction with the Service Desk team and our employees. This position will also process documentation, change management, and ensure tickets are promptly resolved.

The Systems Administrator diagnoses, evaluates, and resolves complex problems and issues, implements solutions, and, when appropriate, performs root cause analysis, develops checklists for typical problems, recommends procedures and controls for problem prevention, and escalates to appropriate IT staff. This position will support multiple platforms, including server and network infrastructure, desktops, laptops, mobile devices, and conferencing equipment. The Systems Administrator will also serve as a mentor to members of the Service Desk team. This position reports to the Infrastructure Technology Manager.

RESPONSIBILITIES

Systems Administration and IT Service Delivery

Provides support across WATG, encompassing all manner of technology with an emphasis on excellent customer support

Uses the WATG Help Desk Ticketing system to manage issues and monitors and resolves help desk issues, including troubleshooting hardware and software and providing follow-through until their successful resolution

Enhances service levels and help desk processes where appropriate

Orients new employees to the general IT environment

Promotes and assists with training on WATG technology initiatives

Carries out tasks with minimal site disruptions and supervision

Coordinates external service calls when necessary

Provides escalation support for members of the Service Desk team

Interacts with various IT personnel to integrate infrastructure technologies

Actively contribute and assist with knowledge base administration and work with other technology staff to populate and maintain the WATG Knowledge Base

Technical Support

Resolves daily requests for IT support

Supports and configures computer systems

Participates in technical research and development to enable continuing innovation

Helps create software packages and distributes collections to computers

Assists in the installation and support of IT servers, storage, and network infrastructure

Maintains effective local emergency and disaster recovery procedures

Creates and maintains documentation for WATG programs and procedures

Troubleshoots printer and peripheral devices

Configures and supports Office 365 environment

Implements and administers Microsoft Active Directory, Azure AD, M365, local/global security policies, DNS, and DHCP as they relate to Server and PC management

Specifies, evaluates, configures, and makes recommendations on IT-related purchases

Supports company-provided and BYOD mobile phones

Participates with management in identifying and resolving issues regarding IT systems strategies

QUALIFICATIONS

Associate degree or equivalent experience required Bachelor's degree desired

7+ years of technical IT help desk support experience in small-to-mid-size companies

Problem-solving and analytical skills with proven ability to troubleshoot and resolve technical issues, both hardware and software-related

Experience mentoring and coaching junior technical staff

Extensive knowledge of Microsoft Windows OS, Microsoft Office, and iOS

Extensive knowledge of Windows Server OS, VMware ESXi, Active Directory, and LAN/WAN networks

Experience managing and maintaining Windows Server environments such as Exchange, WSUS, SCCM, WDS, Veaam, iSCSI SAN, VMware, wireless mobility devices, printers/plotters, and office productivity and graphics software applications

Excellent written and verbal communication skills

Exceptional listening and presentation skills to efficiently communicate complex technical concepts to end users

Adept problem-solving skills

Professional certifications preferred (e.g., MCSE, MCSA, CCNA)

Ability to work independently, share information globally, and assist others with their assignments

May need to lift and carry up to 40 pounds

Proficiency in Mandarin is preferred

. Please include a copy of your resume to be considered for this position.

WATG is an Equal Opportunity Employer