Systems Engineer

Systems Engineer

Job Summary

We are seeking a Systems Engineer to manage, maintain, and onboard customers onto our AI Customer Engagement platform. The successful candidate will be part of a talented engineering team responsible for delivering mission-critical infrastructure, ensuring high availability, performance and security, and supporting the success implementation of customer solutions.

Responsibilities

Deliver system support, maintenance, and troubleshooting to resolve IT technical issues, ensuring continuous infrastructure availability and performance

Lead project implementation activities including planning, testing, and commissioning to deploy infrastructure solutions effectively

Develop and maintain comprehensive documentation, test plans, service reports, and Root Cause Analysis (RCA) to support operational excellence

Prepare, update, and communicate regular project status updates to stakeholders to ensure transparency and alignment

Apply strong networking skills to configure firewalls, switches, and troubleshoot WAN, LAN, VLAN, DNS, DHCP, and IPsec issues to maintain secure and reliable network operations

Utilize knowledge of Windows Server OS and MSSQL databases to support system stability and data management

Collaborate with team members to integrate cloud technologies and adhere to IT security policies, enhancing infrastructure resilience

Employ basic understanding of IP Telephony and VoIP systems (TCP, UDP, RTP) to support communication infrastructure as needed

Work independently with minimal supervision, demonstrating resourcefulness and passion to meet operational goals

Required competencies and certifications

Diploma or Degree in Information Technology, Telecommunication, Computer Science, or equivalent

Preferred competencies and qualifications

Familiarity with cloud technologies and IT security policies to enhance infrastructure security and scalability

Basic knowledge of IP Telephony and VoIP systems(TCP, UDP, RTP) to support communication technologies