Software and Applications Manager

Key Responsibilities

Manage enterprise software applications and business-critical systems.

Lead software development, implementation, and support teams.

Oversee application lifecycle management including upgrades, patches, and maintenance.

Coordinate with business stakeholders to gather requirements and improve application functionality.

Ensure application availability, performance, security, and scalability.

Manage incidents, problem resolution, and change management activities.

Monitor application KPIs, SLAs, and operational performance.

Support digital transformation and automation initiatives.

Manage vendor coordination and third-party software support.

Participate in architecture planning and technical decision-making.

Ensure compliance with cybersecurity, governance, and audit requirements.

Prepare technical documentation, reports, and project updates.

Lead Agile/Scrum project delivery activities.

Required Skills & Experience

Mandatory Skills

6-7 years of experience in software/application management or application support.

Strong knowledge of enterprise applications and software systems.

Experience managing software development and support teams.

Strong understanding of SDLC, ITIL, and Agile methodologies.

Experience with application deployment and release management.

Knowledge of databases, APIs, and system integrations.

Experience with cloud platforms such as AWS, Azure, or GCP.

Strong troubleshooting and problem-management skills.

Experience with incident, change, and service management processes.

Knowledge of cybersecurity and application governance standards.

Preferred Skills

Experience with ERP, CRM, HRMS, or enterprise platforms.

Knowledge of DevOps tools and CI/CD pipelines.

Experience with Docker, Kubernetes, and automation tools.

Familiarity with monitoring tools and reporting dashboards.

PMP, ITIL, Scrum Master, or cloud certifications preferred.

Educational Qualification

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

Master's degree or relevant certifications will be an added advantage.