Information Technology Operations Support

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for

IT Operations Support

which would be based in Singapore

Responsibilities and Requirements:

Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline with minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support

Experience supporting Microsoft 365 and workplace technologies

Experience working with vendors and managed service providers

Responsible for ICT Operations & Service Request Management: Raise, track, and manage ICT service requests, incidents, and operational support activities

Manage service providers, and vendors to fulfil requests within agreed SLAs

Review and validate service request submissions, approvals, and fulfilment evidence

Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary

Maintain accurate records and audit trails for operational activities

IT-Administration & User Support: Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune

Support user onboarding, offboarding, and access management processes

Manage user accounts, shared mailboxes, distribution lists, licences, and security groups

Coordinate endpoint provisioning, software installation, and workplace technology support

Vendor & Service Delivery Management: Act as the liaison between NCSS and ICT service providers

Monitor vendor performance against SLAs and KPIs

Governance, Security & Compliance: Support ICT governance, audit, risk management, and cybersecurity activities

Conduct periodic access reviews and support compliance exercises

Ensure ICT processes and documentation remain current and audit-ready

Asset & Operations Support: Maintain ICT asset inventory and software licence records

Support asset verification, refresh, replacement, and disposal activities

Assist in incident management, problem management, and operational reporting