I46 - EUC Operations Engineer

Role Overview

The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organisation. This role is expected to work independently on day-today operations while contributing to design, improvement, and project initiatives

Key Responsibilities

End-User Computing & Device Management

Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning

Administer endpoint management platforms such as Microsoft Intune and/or SCCM

Troubleshot complex endpoint and workspace-related issues

Workspace & Collaboration Technologies

Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint

Assist with collaboration and productivity tool enhancements

Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable

Security & Compliance

Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies

Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access

Ensure workspace environments meet internal security, audit, and compliance requirements

User Support & Operations

Provide Level 2 / Level 3 support for workspace-related incidents and service requests

Perform root cause analysis and implement long-term solutions for recurring issues

Collaborate with Service Desk and infrastructure teams to improve support efficiency

Documentation & Continuous Improvement

Maintain technical documentation, SOPs, and operational runbooks

Participate in technology refresh, pilot, and proof-of-concept (POC) activities

Proactively identify opportunities (automation AI etc.) to improve user experience, stability, and security

Required Skills & Experience

Technical Skills

Strong experience with Windows 11 and Microsoft 365

Administrator experience in Intune, and SCCM Admin Portal (Mandatory)

Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory)

e.g. Creating AVD, Runbooks & etc.

Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls

Basic to intermediate PowerShell scripting skills

Familiarity with ITIL-based support processes 3-5 years of experience in Workspace role

Experience supporting enterprise or corporate IT environments

Exposure to audit, compliance, or regulated environments is an advantage

Soft Skills

Strong troubleshooting and analytical skills

Good communication skills with both technical and non-technical users

Ability to work independently with minimal supervision

Team-oriented with a proactive and responsible mindset

Preferred / Nice-to-Have

Microsoft certifications related to Modern Workplace or Endpoint Management

Experience with ServiceNow or other ITSM tools

Exposure to AI (Copilot Bot creation), automation, VDI, or zero-trust security models