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U3 INFOTECH PTE. LTD.

Singapore / Global

Service Desk Engineer/IT help Desk

Remote

Job Summary

Work Settings:: Remote

Apply Now

Job Description

The Service Desk Engineer serves as a Subject Matter Expert (SME) within the service desk team, acting as the primary escalation and knowledge point for assigned products, applications, or domains.

Service Desk & Incident Support

Provide First Call Resolution (FCR) support via phone, email, and remote access tools

Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required

Maintain end-to-end ownership of incidents until closure with accurate documentation

Provide timely and clear status updates to end users and stakeholders

Manage customer expectations and escape surge or critical issues to the Team Lead

Microsoft 365 Administration & Support

Support, troubleshoot, and administer Microsoft 365 ecosystem, including:

Outlook, Office Apps

Teams, OneDrive, SharePoint

Copilot

Intune (basic device/app support)

Manage user accounts, mailboxes, licenses, and access using M365 Admin portals

Monitor service health and respond to M365-related incidents

Hands-on experience supporting:

Desktops, laptops, tablets, and smartphones

Windows OS and Active Directory

Microsoft 365 applications and services

Preferred Skills & Experience

VPN and macOS support knowledge

Strong understanding of hardware, peripherals, and accessories

Experience supporting Wi‑Fi and LAN connectivity

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Apply Now

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