Command Centre Operator

Company Overview / Employee Value Proposition

Henderson Security Services is a comprehensive service provider specializing in:

Unarmed Guarding Services

Concierge Services

Supply of Building Technicians

Installation of Surveillance Equipment.

With a commitment to reliability and professionalism, Henderson Security Services supports clients across various sectors by ensuring safe, clean, and well-maintained environments.

Job Summary

You will work in a Security Command Centre to monitor and analyze real-time operation events, manage communications with sites and personnel, and coordinate responses to security alerts to maintain safety and service quality.

Responsibilities

Monitor and analyze real-time operation events to identify and escalate security issues promptly

Track attendance records of on-ground officers and prepare detailed reports for management

Maintain 24-hour communication with all sites, supervisors, and managers to ensure operational coordination

Manage remote access control points and administer clearance for persons and vehicles according to protocols

Monitor alarm alerts and activate response teams, then prepare operation completion reports

Monitor video analytics CCTV and respond following established procedures

Perform inbound and outbound calls to maintain customer service and support communication needs

Manage and resolve client enquiries to ensure customer satisfaction

Record and log all daily occurrences accurately for operational tracking

Manage deployment of ground officers to sites to meet contractual requirements

Perform other duties assigned by the Command Centre Operations Manager

Work 12-hour shifts including weekends and public holidays as per roster

Communicate fluently in English, both spoken and written

Use Microsoft Office applications (Word, Excel, Outlook) and email proficiently to support daily tasks

Required competencies and certifications

Minimum SSO PWM Rank