OpenShift Engineer (L1 Support)

Requirement:

Job Role/Level OpenShift Engineer (L1 Support

Mandatory Skills Role Overview

We are seeking a motivated OpenShift Engineer (L1 Support) with 2-3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift.

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Key Responsibilities

. Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting

. Monitor cluster health, workloads, and infrastructure using standard monitoring tools

. Perform routine operational tasks such as:

o User access management

o Pod/application restarts

o Log analysis and basic issue diagnosis

. Escalate complex issues to L2/L3 teams with proper documentation and initial analysis

. Support deployment activities and assist in CI/CD pipeline operations

. Maintain system availability, performance, and reliability in line with SLAs

. Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues

. Create and maintain operational documentation, runbooks, and knowledge base articles

. Participate in incident management, problem management, and change management processes

. Be open to learning and supporting additional platforms/tools integrated with OpenShift

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Required Skills & Experience

. 2-3 years of experience working with Red Hat OpenShift or Kubernetes platforms

. Basic understanding of:

o Containers (Docker/CRI-O)

o Kubernetes/OpenShift architecture

o Linux systems and command line

. Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK)

. Understanding of networking fundamentals (DNS, load balancing, ingress)

. Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus

. Basic scripting skills (Shell/Python) are advantageous

. Strong troubleshooting and analytical skills

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Preferred Qualifications

. Experience in banking or financial services environments (preferred but not mandatory)

. Exposure to cloud platforms (AWS, Azure, or GCP) is a plus

. Familiarity with ITIL processes (incident, problem, change management) ________________________________________