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Infinite Computer Solutions Pte Ltd

Singapore / Global

Desktop Support Engineer

Remote

Job Summary

Work Settings:: Remote

Apply Now

Job Description

Role:

Desktop Support Engineer

Location:

Singapore (Onsite)

Experience:

1+ Years

Duration:

12 Months (Renewable) Contract'

Job Description & Requirements

Roles and Responsibilities

• Perform Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirements

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Demonstrate knowledge in the support of workstations, and related components

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers.

Interested candidates can connect on +6586533349 (WhatsApp chat only)

Apply Now

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