IT SUPPORT
Singapore
$ 27600-42000
Job Description & Requirements
Responsible for the installation and daily support operations of client platforms to meet agreed business needs & service levels.
Provide IT support to business users in a timely manner
Perform & attend to service request related to client platforms.
Perform System & Network troubleshooting
Respond promptly to incident, investigate & provide quality resolution of incidents escalated.
Provide timely status updates to relevant parties.
Monitor the agreed service level, document & maintain the configuration of the systems provide regular reporting to relevant parties.
Involve in client platform implementation/deployment/upgrade project.
Maintain and update documentation of procedures and configurations
Requirements:
Nitec/Higher Nitec / Diploma in an IT-related discipline or Relevant qualification in Information Technology or related fields
At least 2 years of experience in a support role
Excellent technical support skills with good knowledge of hardware and software
Knowledge & experience on Network Infrastructure
Knowledge & experience on Microsoft Windows & Office suite
Knowledge & experience on Windows Server, Active Directory and Group Policies
Experienced in network/system installation, setup, configuration, migration and related end user issues
Ability to troubleshoot and resolve all IT problems with minimum supervision.
Ability to provide Helpdesk level support on phone, email and on-site
Ability to work well with people
Positive working attitude, self-motivated & proactive
Independent, able to work with minimum supervision
Ethical minded, professional & responsible
Strong customer-oriented mindset
Good communication in both English & Mandarin
Able to start work immediately or within short notice
Regret that only Singaporean or Singapore Permanent Resident will be shortlisted