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IT SUPPORT

Singapore

$ 27600-42000

Job Description & Requirements

Responsible for the installation and daily support operations of client platforms to meet agreed business needs & service levels.

Provide IT support to business users in a timely manner

Perform & attend to service request related to client platforms.

Perform System & Network troubleshooting

Respond promptly to incident, investigate & provide quality resolution of incidents escalated.

Provide timely status updates to relevant parties.

Monitor the agreed service level, document & maintain the configuration of the systems provide regular reporting to relevant parties.

Involve in client platform implementation/deployment/upgrade project.

Maintain and update documentation of procedures and configurations

Requirements:

Nitec/Higher Nitec / Diploma in an IT-related discipline or Relevant qualification in Information Technology or related fields

At least 2 years of experience in a support role

Excellent technical support skills with good knowledge of hardware and software

Knowledge & experience on Network Infrastructure

Knowledge & experience on Microsoft Windows & Office suite

Knowledge & experience on Windows Server, Active Directory and Group Policies

Experienced in network/system installation, setup, configuration, migration and related end user issues

Ability to troubleshoot and resolve all IT problems with minimum supervision.

Ability to provide Helpdesk level support on phone, email and on-site

Ability to work well with people

Positive working attitude, self-motivated & proactive

Independent, able to work with minimum supervision

Ethical minded, professional & responsible

Strong customer-oriented mindset

Good communication in both English & Mandarin

Able to start work immediately or within short notice

Regret that only Singaporean or Singapore Permanent Resident will be shortlisted

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IT SUPPORT jobs in Singapore

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