System Engineer (Wins)

1 year contract (renewal basis). Ang Mo Kio. Monday to Friday: 8:30AM – 6PM. Basic Salary / Up to $4,600.

Responsibilities

Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

Performing system recovery if needed.

Escalating unsolvable problems to the 3rd Level Support Staff and reporting the escalation to superior.

Ensuring that the system runs according to contractual specifications after problem resolution.

Providing advice on system/database performance monitoring and tuning.

Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

Completing all service requests according to SLA timeframe.

Assisting the customer in the verification, isolation, and/or provision of a temporary work‑around for problems logged beyond the capability of 2nd Level Support Staff.

Escalating unsolvable system problems and service requests to OEM/Vendor for technical support.

Coordinating system development tasks to include design, integration, and formal testing on the Change Request.

Overseeing all transitions into production on the Change Request.

Developing and completing actions in system specifications, technical and logistical requirements, and other disciplines on the Change Request.

Creating and maintaining programmatic and technical documentation to ensure efficient planning and execution on the Change Request.

Managing and documenting system configurations on the Change Request.

Performing troubleshooting and resolving incidents based on SLA.

Generating the relevant administrative records and reports.

Requirements

Degree/Diploma in Computer Science, Computer Engineering or equivalent; consideration will be given to experience and certifications in lieu of degree.

Minimum 3 to 5 years IT experience.

Minimum 3 years of experience as a network engineer within the operations environment.

Past working experience in Cloud environment is an advantage.

Able to handle demanding service response and recovery turnaround.

Able to manage daily support tasks to meet stringent SLA requirements.

Excellent scheduling and multitasking skills.

Meticulous and process‑oriented.

Good, hard‑working attitude with ability to work well under pressure.

Good communication skills in English (written, spoken).

Good analytical skills with ability to work with others to resolve problems.

Good organization skills, with ability to properly document and track information.

Preferably with Microsoft Certification and/or ITIL certification.

Dynamic, customer‑oriented, experience working in a fast‑paced environment.

Good knowledge of the following products will be advantageous:

Linux

Unix

Active Directory/DNS

Microsoft Azure Stack

Microsoft Windows 2008‑2016

Commvault Backup and Recovery

Symantec Endpoint Protection

Good understanding of server, storage and networking concepts.

Interested applicants, kindly email your detailed resume (MS Word format is preferred) to

(Reg No: R1107386). Please ensure that applications sent through email are no bigger than 1MB.

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