L2 System Engineer (Wins)

- 1 year contract (renewal basis)

- Ang Mo Kio

- 8.30am – 6pm, with standby duty

- Basic Salary / Up to $4,000 (depends on qualification and experience)

Responsibilities

Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

Performing system recovery if needed.

Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

Ensuring that the System runs according to contractual specifications after problem resolution.

Providing advice on system / database performance monitoring and tuning.

Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

Complete all Service Requested accordingly to SLA timeframe.

Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.

Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

Coordinating system development tasks to include design, integration and formal testing on the Change Request.

Overseeing all transitions into production on the Change Request.

Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

Managing and document system configurations on the Change Request.

Perform troubleshooting and resolve incident based on SLA.

Generating the relevant administrative records and reports.

Period

1 year contract (renewal basis)

Location

Ang Mo Kio

Working Hours

8.30am –6pm, with standby duty

Basic Salary / Up to $4,000 (depends on qualification and experience)

Requirements

Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.

Minimum 3 to 5 years IT experience

Minimum 3 years of experience working as a network engineer within the operations environment.

Past working experience in Cloud environment is an advantage

Able to handle demanding service response and recovery turnaround

Able to manage daily support tasks to meet stringent SLA requirements

Excellent scheduling and multitasking skills

Meticulous and process-oriented

Good, hard-working attitude with ability to work well under pressure

Good communication skills English (written, spoken)

Good analytical skills with ability to work with others to resolve problems.

Good organization skills, with ability to properly document and track information.

Preferably with Microsoft Certification and/or ITIL certification.

Dynamic, customer oriented, experience working in a fast paced environment.

Good Knowledge of following products will be advantageous:

Active Directory/DNS

Microsoft Windows 2008-2016

Commvault Backup and Recovery

Symantec Endpoint Protection

Good understanding of server, storage and networking concept.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

(Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

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