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Dbs Bank

Singapore / Global

Analyst, Application Support Engineer, Institutional Banking Group Technology, Group Technology

Job Description

Provide 24 x 7 IT Operational support to production support teams including weekends and holidays in different shifts.

Incident Management and Reporting

Recovery coordinator for involving the right parties and recording of chronological events

Point of escalation for support staff or management

Review all daily activities and ensure completion of shift duties for each team and proper handover

Monitoring and recovery of batch jobs

Perform health checks and alert management.

Coordinate DR testing.

Consolidate and analyse management reports for presentation.

Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.

Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.

Ensure proper guidance, training and mentoring are given to new staff.

Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.

Ensures on-time communication to stakeholders on application issues.

Facilitate and manage business/operations communication during critical issues.

Create/Update SOPs for health checks, monitoring, investigation and recoveries.

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time

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