Admin Executive

Hong Kah North, Bukit Batok Day Care Centre

Mon to Fri, 8.30am to 5.30pm

Permanent role with benefits

Work life balance and Friendly work environment

Job purpose

The Admin Officer serves as the administrative anchor for the Hong Kah North Centre. The role is responsible for end-to-end coordination of referrals, admissions, billing, reporting, and service operations, ensuring smooth centre functioning and freeing Social Workers to focus on direct clinical and casework responsibilities.

The role also provides frontline administrative support and is comfortable engaging seniors and caregivers as part of service delivery.

Key responsibilities

1. Administrative & Referral Management Referrals and Intake Coordination

Manage BRIGHT referrals, including:

Processing referrals

Updating BRIGHT status from assignment to discharge

Preparing CARES client profiles

Scheduling intake (Day Care) and Initial Assessment (Home Therapy) and providing brief system updates

Updating BRIGHT progress notes and liaising with AIC officers where required

Supporting social workers in simple Financial Assistance (FA) documentation and submissions, financial deviations

2. Registration and Admission

Manage CARES admission and data entry, including:

Service Agreements (Sharing with seniors and signing of agreements), other required forms

Coordinate client registrations

Coordinate deposit collection and NRIC documentation

Flag follow-up needs for Social Work support

3. Care Plan (ICP) / MDT Support

Provide documentation and administrative support to Social Workers for MDT processes and conduct simple questionnaires where required (with training)

Support discharge processes and financial billing and invoicing matters

Any other assigned matters related to administration and documentation, day to day operations

Qualifications and Skills Required

Diploma in Social Services, Community Services, Healthcare Administration, Business Administration, or related fields

Minimum 2 years' experience in social service agencies, healthcare, community care or other related social service settings

Experience managing end-to-end administrative processes

Must be comfortable working with seniors and communicating/coordinating with them, asking simple questions to engage seniors and to fill up forms jointly with seniors

Must be passionate in working with the elderly

Ability to work with a multi-disciplinary team consisting of Social Workers, OT/PT, Nurses, etc

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