Technical Systems Engineer (Presales)

As our

Technical Systems Engineer , you sit at the critical intersection of modern data center design, enterprise ICT infrastructure, and strategic commercial growth. You won't just be answering technical questions-you will serve as the trusted technical authority shaping high-performance low-voltage and structured cabling environments across the region.

Working alongside top-tier consultants, system integrators, and hyper-scale end-users, you will turn complex network challenges into seamless, compliant, and scalable physical infrastructure solutions.

Key Responsibilities

1. Solution Architecture & Strategic Pre-Sales

Influence Infrastructure Design:

Collaborate directly with leading ICT consultants and System Integrators (SIs) during early-stage project phases to specify next-generation structured cabling and data center architectures.

Standards & Compliance Mastery:

Evaluate, build, and validate complex technical specifications, ensuring full alignment with enterprise network standards, global codes, and industry best practices.

Drive Commercial Wins:

Partner closely with Sales as the technical lead-delivering high-impact solution demos, custom sample designs, and technical validation that win major projects.

2. Technical Leadership & Industry Enablement

Deliver Hands-On Education:

Lead interactive workshops, deep-dive technical briefings, and solution showcases within our state-of-the-art Supplier Experience Centre.

Champion Certification Programs:

Drive supplier-backed technical certification training for partners and customers, combining hands-on lab work with high-value technical mentorship.

Subject Matter Authority:

Serve as the internal and external go-to expert for high-level technical guidance across our entire physical infrastructure portfolio.

3. Engineering Success & Lifecycle Support

Advanced Field Troubleshooting:

Provide high-tier, hands-on diagnostic support for critical site issues, physical layer performance testing, and complex installation challenges.

Seamless Escalation Management:

Manage the technical lifecycle of components, working directly with primary suppliers to resolve complex Return Materials Authorizations (RMA) and product evaluations.

4. Market Intelligence & Portfolio Innovation

Competitive Benchmarking:

Stay ahead of market trends by analyzing rival technologies, evaluating performance differentiators, and uncovering strategic product advantages.

Vendor & Technology Advisory:

Perform data-driven evaluations of third-party products, guiding our portfolio decisions toward high-margin, best-in-class solutions.