Presales Technical Solution Engineer - Security Systems

Responsibilities The Technical Support (Pre-Sales) role is responsible for providing technical pre-sales support to the sales team while maintaining a high level of customer satisfaction across the Southeast Asia (SEA) region.

Pre-Sales & Technical Support

Provide technical consultation, system design, and solution recommendations to support sales and strategic account managers for SEA projects.

Support pre-sales activities including site surveys, client meetings, technical presentations, system demonstrations, and solution workshops.

Quotation & Configuration Review

Ensure accuracy of system configurations and quotations for projects within the SEA region.

Review technical specifications and ensure compliance with project requirements.

Provide technical input and support for project terms and conditions as required.

Training & Knowledge Sharing

Deliver technical training to the SEA sales and technical teams.

Participate in internal training programs to continuously enhance technical knowledge and skills.

After-Sales & Project Support

Provide after-sales technical support to project managers and engineers as required during project implementation.

Assist with troubleshooting and technical issue resolution when needed.

On-Site Client Training & Service Delivery

Prepare customer training materials and conduct professional on-site client training sessions.

Ensure service delivery meets company standards, policies, and quality requirements.

Deliver prompt and efficient responses to service requests within the assigned region.

Requirements

Minimum 3 years of relevant working experience in security systems, electronic systems, or small-scale electronic project implementation and commissioning, preferably in a multinational environment.

Basic IT knowledge, including security hardware, networking, and databases.

Familiarity with access control systems, CCTV, and alarm systems is an advantage.

Experience in a technical pre-sales role is highly preferred.

Strong communication, coordination, and interpersonal skills.

Customer-focused mindset with the ability to learn quickly and adapt.

Application:

Apply to this job posting, and email your CV with the job title as the subject line to: [HIDDEN TEXT]