IT System Engineer

Key Responsibilities

Provide first-level technical support for hardware, software, and end-user issues.

Troubleshoot and resolve issues related to workstations, printers, scanners, and mobile devices.

Support operating systems, Microsoft 365 / Google Workspace, and core business applications.

Assist users with OS configurations, software installations, and productivity tools.

Handle user account administration including password resets, MFA setup, and access permission requests.

Perform initial diagnostics for network connectivity, VPN access, and wireless issues.

Log, track, and document all support tickets in the ticketing system.

Escalate unresolved or complex issues to Level 2 / Level 3 support teams.

Maintain excellent customer service standards and ensure timely resolution of incidents.

Follow IT policies, procedures, and security best practices.

Requirements

Diploma or Degree in Information Technology, Computer Science, or related field.

Minimum 1–2 years of experience in IT Helpdesk / IT Support / Service Desk environment.

Basic knowledge of Windows operating systems and Microsoft 365 / Google Workspace.

Familiarity with hardware troubleshooting for desktops, laptops, printers, and mobile devices.

Basic understanding of networking concepts, VPN connectivity, and wireless troubleshooting.

Experience with Active Directory, account management, and MFA support is an advantage.

Good communication and interpersonal skills.

Strong problem-solving skills with a customer-service mindset.

Ability to work independently and as part of a team.

IT certifications such as CompTIA A+, ITIL, Microsoft certifications are advantageous.

Only shortlisted candidates will be contacted.

EA License No: 24S2188

EA Personnel No: R23116335

EA Personnel Name: Poh Sook Hooi

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