Server & Network Field Engineer

【Job Responsibility】

1. Operations & Maintenance

①Responsible for the installation, replacement, configuration, troubleshooting, and day-to-day maintenance of server and network hardware, as well as the proper management and secure storage of recovered spare parts.

②Diagnose and resolve complex server and network hardware issues to ensure system reliability and performance.

③Develop and implement preventive maintenance plans and provide on-site emergency support to ensure system stability and compliance with customer SLA requirements.

④Maintain detailed documentation of service tickets, repair records, parts replacement information, and standard operating procedures (SOPs), ensuring timely updates in both internal and customer systems in accordance with requirements.

2. Deployment & Implementation

①Perform installation, rack/unrack, relocation, reconfiguration, commissioning, upgrade, and routine inspection of server and network equipmentas required.

②Manage structured cabling (fiber, copper, power cables) to ensure neat and standard-compliant layoutas required.

③Organize, prepare, and maintain relevant project documentation as required, ensuring the accuracy and completeness of project deliverables.

【Job Requirements】

①Diploma or above in Computer Science, Information Technology, Electrical/Electronic Engineering, Computer Engineering, or other related disciplines.

②Strong sense of responsibility, with the ability to respond to work requirements promptly and efficiently, and provide timely communication and reporting.

③Strong learning and communication skills, with the ability and willingness to quickly learn and adapt to new technologies, equipment, and operating procedures.

④Strong logical thinking and problem-solving skills, with a commitment to safety regulations and standard operating procedures, as well as a strong awareness of safety, compliance, and customer service.

⑤Good command of both Chinese and English, with the ability to communicate effectively with customers and team members in a work environment.

⑥Basic knowledge of servers, networking, and IT hardware. Hands-on experience in server/network hardware installation, maintenance, and troubleshooting will be an advantage.

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