Network Server Support Engineer

Job Overview

We are looking for an

Infrastructure Engineer / IT Infrastructure Support Engineer

to provide L1/L2 infrastructure support and ensure the smooth day-to-day operation of the organisation’s IT environment. The ideal candidate will be an

all-round infrastructure professional

with hands-on experience across server, network and general infrastructure support.

Key Responsibilities

Provide

L1/L2 BAU infrastructure support

for day-to-day IT operations.

Perform basic

server and network troubleshooting , including connectivity, performance and system-related issues.

Monitor infrastructure systems and respond to incidents, alerts and service requests.

Perform troubleshooting and support for

Windows/Linux servers, network devices and related infrastructure .

Assist with server administration, system maintenance, patching and configuration activities.

Troubleshoot common issues involving

LAN/WAN, TCP/IP, DNS, DHCP, VPN and network connectivity .

Perform basic infrastructure health checks, monitoring and preventive maintenance.

Work closely with internal teams, vendors and stakeholders to resolve infrastructure-related issues.

Ensure infrastructure operations comply with established IT policies, procedures and security standards.

Any other ad-hoc duties as assigned by supervisor

Requirements

1–4 years of experience

in IT Infrastructure, Infrastructure Support, System Administration or a similar role.

Hands-on experience providing

L1/L2 infrastructure support

in a production environment.

Good working knowledge of

Windows Server and/or Linux administration .

Basic knowledge of

networking concepts , including TCP/IP, DNS, DHCP, LAN/WAN and VPN.

Experience troubleshooting

server, network, hardware and connectivity issues .

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