Cloud Engineer

The engineer will be onboarded under the Platform Services team and will primarily work with cloud and container platforms. Our team manages global production services and project delivery across Web and Application Services, Cloud Platforms (AWS/GCP), and Docker/Kubernetes clusters, including but not limited to:

Global production service operations support within Platform Services

Accountability for the overall reliability, availability, and stability of services across the defined technical scope

Provision of technical expert support for managed workloads, including analysis and resolution of incidents, problems, service requests, and change management processes

Partnership with development, project, and business teams to understand requirements and technical specifications, and to contribute to project deliverables

Promotion of a culture of continuous improvement in the production environment through automation, manual optimization, and performance hygiene

Technical analysis of production platforms to identify and remediate performance issues

Collaboration across teams and development of meaningful working relationships to achieve common goals

Engagement in DevOps disciplines, including CI/CD, Continuous Testing, Continuous Monitoring, and Continuous Compliance

Operation and ongoing enhancement of middleware platforms and their associated interfaces

Development of self-service interfaces and related workflows

Ownership of specialist responsibilities in strategic projects and initiatives

Qualifications and Profile

Minimum Bachelors in Computer Science / Information Technology / Computer Engineering or equivalent

Minimum 5 to 8 years of experience in the following technical platforms:

Scripting tools: Java, Unix Shell, Bash, Python, PowerShell

Middleware Technologies: Websphere, Jboss, Wildfly, Tomcat, Apache, Kafka

Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes

Understanding of LLMs, AI Archictecture patterns (RAG, Agentic, MCP etc)

Experience in one or more of the following technical platforms:

Monitoring and Data analytics tools: Nagios, OMI, ServiceNow, Geneos

Able to work on shift and with on-call support on rotation

Excellent communication, interpersonal and logical skills

Customer service oriented and a strong team player

Advantage if you have the following:

Cloud and DevOps engineering experience

Experience working in the banking / financial institution

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