System Engineer

Job Summary

Manage and support diverse operating systems and hardware infrastructure, respond to incidents promptly, maintain system documentation, collaborate with vendors, and ensure compliance and continuous training to optimize IT system performance.

Responsibilities

Support and manage operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux to ensure stable IT environments

Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN/NAS storage, and virtualization platforms to maintain infrastructure integrity

Respond to system incidents based on severity levels, meeting service level agreements to minimize downtime and impact

Analyze and resolve problems quickly under pressure, making effective decisions to restore system functionality

Follow incident management workflows and procedures to ensure consistent and compliant issue resolution

Maintain and update system documentation, standard operating procedures (SOPs), guidelines, and daily checklists to support operational continuity

Generate timely and accurate reports on system performance, capacity planning, and incident analysis to inform management decisions

Collaborate with third-party vendors, telecommunication operators, ISPs, and service providers to coordinate system support and maintenance

Participate in transition planning and support onboarding of new systems and services to ensure smooth integration

Ensure compliance with company policies, information security standards, and health and safety regulations to maintain operational integrity

Deliver continuous training to enhance team knowledge and skills in system administration and management

Required competencies and certifications

ITIL certification to support effective IT service management

Relevant system certifications such as CCNA, MCSE, or RHCSA to validate technical expertise

Preferred competencies and qualifications

Diploma in Information Technology or related field as foundational education

Minimum of 3 years' experience managing system and hardware infrastructure to demonstrate practical proficiency

Other Information

Ability to work on standby, including nights, weekends, and holidays, ensuring 24/7 support and escalation availability