L2 System Engineer (Linux)

Compensation

Monthly Salary:

Up to $6,000 + Standby allowance $200 .

Contract Details

Duration: 1 year outsourced contract.

Working Hours: Mon to Fri 8:30 am – 6 pm.

Location: Ang Mo Kio, Singapore.

Responsibilities

Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

Performing system recovery if needed.

Escalating unsolvable problems to the 3rd Level Support Staff and reporting the escalation to a superior.

Ensuring that the system runs according to contractual specifications after problem resolution.

Providing advice on system/database performance monitoring and tuning.

Ensuring deployments of approved patches/releases are implemented in accordance with Change Requests.

Completing all service requests in accordance with SLA timeframes.

Assisting the customer in verification, isolation, and/or provision of a temporary workaround for problems beyond 2nd Level Support Staff capability.

Escalating unsolvable system problems and service requests to the OEM/Vendor for technical support.

Coordinating system development tasks, including design, integration, and formal testing on the Change Request.

Overseeing all transitions into production on the Change Request.

Developing and completing actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

Creating and maintaining programmatic and technical documentation to ensure efficient planning and execution on the Change Request.

Managing and documenting system configurations on the Change Request.

Performing troubleshooting and resolving incidents based on SLA.

Generating the relevant administrative records and reports.

Qualifications

Minimum Diploma in Computer Science, Computer Engineering or equivalent; consideration will be given to experience and certifications in lieu of a degree.

Minimum 3 to 5 years of IT experience.

Preferred Skills and Knowledge

Past working experience in a Cloud environment is an advantage.

Ability to handle demanding service response and recovery turnaround.

Ability to manage daily support tasks to meet stringent SLA requirements.

Excellent scheduling and multitasking skills.

Meticulous and process-oriented.

Good, hard-working attitude with ability to work well under pressure.

Good communication skills in English (written, spoken).

Good analytical skills with ability to work with others to resolve problems.

Good organization skills, with ability to properly document and track information.

Preferably with Microsoft Certification and/or ITIL certification.

Dynamic, customer-oriented experience working in a fast-paced environment.

Good knowledge of the following products will be advantageous:

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