Call Centre Operations Lead - Process & Resolution

Job Description

RECRUIT EXPRESS PTE LTD is seeking an Operations Support professional to assist in daily channel operations, respond to inquiries, and ensure timely resolutions. You will serve as the initial point of contact for channel-related issues and escalate when necessary.

Responsibilities include documenting solutions, maintaining a knowledge base, and collaborating with the QA Specialist to drive process improvements and training initiatives while keeping records up to date.

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Call Centre Operations Lead - Process & Resolution

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