Call Centre Operations Lead: Process & Support Champion

Job Description

Greenwich is seeking a dedicated operations support specialist to assist with daily channel operations, handling inquiries, escalations, and issue resolutions.

You will be the first point of contact for channel-related issues, coordinating with the Service Transformation & Planning Team for clearance and responses. The role includes troubleshooting, maintaining a knowledge base, and collaborating on process improvements.

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Call Centre Operations Lead: Process & Support Champion

Job Description

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