Senior System Support Engineer

Reporting to the Deputy Head of Defence Hub, the System Support Engineer is responsible for delivering radar systems Installation, Checkout, Integration and Testing (ICIT), warranty and maintenance commitments for various Defence projects. He/She will support the ICIT activities of Thales' radar systems onboard the military platform during project phase. He/She could also be involved in the Integration, Verification, Validation and Qualification (IVVQ) of the Systems in the factory. Leverage on his/her radar expertise, the incumbent will also support end-users and maintenance teams to resolve technical issues and execute continuous improvement required on the systems. He/She may also be assigned at times, to provide technical assistance in sonar and communication systems during project and maintenance phase.

Responsibilities:

Manage and resolve technical issues reported by users, ensuring timely and effective resolution

Assist the Project Manager and work with overseas Business Line (BL) to resolve technical issues

Perform installation, checkout, integration and testing of radar systems onboard vessels

Participate in System interface and integration tests

Work with platform contractor in shipyard for mechanical installation and cabling works

Set up radar system, align, calibrate and perform checks to prepare for acceptance tests

Conduct acceptance tests in harbour and performance tests at sea

Evaluate system performance and generate test reports

Support end-users to resolve technical and maintenance issues during System warranty

Manage and coordinate with stakeholders for other Integrated Logistics Support activities

Interface with other Technical Support, Engineering and Product Management teams to elevate and resolve issues

Monitor system performance and make continuous improvement. Determine and implement specific technical needs to improve reliability and maintainability

Track and report project/service status

Establish close collaboration with stakeholders and ensure customer satisfaction

Support bids activities when required

Requirements:

Degree/Diploma in Electrical & Electronic or Computer Engineering or related discipline

Minimum 5-8 years' engineering experience working in Communication/Surveillance/ Sensors projects

Relevant experience working on radar systems onboard vessels will be preferred

Prior knowledge of NS100 radars will be an added advantage

Knowledge on Linux system, Wireshark tool, network and cybersecurity

Experience in performing system maintenance and handling of SLA

Solid trouble-shooting skills and problem-solving experience

Able to work both independently and in a team-oriented, collaborative environment

Require occasionally to work outside office hours to complete tasks in critical situations

Familiar with defence business and comfortable working on different military platforms

Readiness to travel overseas occasionally for trainings and meetings

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