Senior Lab System Support Engineer

Provide first-level hands& feet support for laboratory software systems and instrument integrationplatforms.

Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.

Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).

User Management Activities(E.g: User Creation, Modification & Deletions etc.)

Hardware related PC/Network– Coordination with Desktop support team

Vendor communications,coordination during the System Hardware failures & any other Maintenances

Backup of the Standalone and Benchtop systems on regular basis

Application Software upgrades on the standalone systems.

Onboarding and off boarding Lab systems

Monthly patching coordination.

Backup & Restoration for the Lab systems

Lac/es Configuration

Update SOPs/ WIs

Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC,spectrophotometers).

Ensure accuratedocumentation of system configurations, user guides, and troubleshootingprocedures.

Help maintain audit trailsand support data archival processes.

Support compliance with GoodLaboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDAregulations.

Ensure systems are validated and maintained according to SOPs and validation protocols.

Work closely with lab analysts, QA, and IT teams to resolve system-related issues.

Participate in cross-functional meetings to improve lab workflows and system performance.

Support Audits Queries from the LAB IT side.

Job Requirements

Holds a Bachelor’s degree

GxP Compliance Knowledge –Strong understanding of Good Practice (GxP) regulations and their application in a regulated environment.

Computer System Validation(CSV) – Proficient in validation principles, protocols, and documentation for computerized systems.

Laboratory Instrumentation Expertise – Solid understanding of laboratory instruments and their operational principles.

Analytical Techniques Knowledge – Familiarity with various analytical methods used in lab testing and analysis.

Lab Software Systems Proficiency – Working knowledge of software platforms used to manage laboratory data and workflows.

Problem-Solving Skills –Ability to identify, analyze, and resolve technical or process-related issueseffectively.

Communication Skills –Strong verbal and written communication for cross-functional collaboration anddocumentation.

SOP Adherence &Regulatory Compliance – Ability to work within regulated environments while strictly following Standard Operating Procedures.

Ticketing System Proficiency(ServiceNow/Remedy) – Hands-on experience managing tickets, incidents, or service requests using ITSM tools.

Quality Management Process Knowledge (Problem/Deviation/Change/CAPA) – Working knowledge of quality management processes including deviation handling, change control, and CAPA management.

We regret that only shortlisted candidates will be notified.

Jayden Ong | R24119451

EA Licence No. 23C1980

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