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People Profilers Pte Ltd

Singapore / Global

IT Onsite Engineer (1 Year Renewable Contract)

Job Description

Job Responsibilities

To provide IT hardware service and support on desktops, laptops for end users and corporate customers

Provide timely update to customers on service appointment, service status till closure of the services incidents.

Ensure proper parts handling and movement within the team during transit to customers.

Support and troubleshooting which includes diagnosis of hardware and software failures or problem.

Install Operation system, firmware, and bios.

Handles and manages end-user from end to end.

Handling, resolving, and keeping track of assigned cases through ticketing system.

Work closely with dispatchers, leads and supervisor to ensure all jobs are completed and closed timely.

Attend new product training via Web based training.

Job Requirements

At least 2 years of relevant working experience as a IT onsite engineer.

Minimum ‘O’ levels holders.

Possesses basic hardware and software knowledge.

Flexible and adaptable to change.

Enjoy working with people and prepared to take on new opportunities and experience.

Strong interpersonal and communication skills

Good time management skills with ability to prioritize tasks accordingly.

Good customer service mindset

Able to work under minimal supervision.

Must be willing to travel island wide daily (roaming role), transport cost shall be reimbursed.

Please note that this role is a yearly renewable contract

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