Cloud Platform & Infrastructure Engineer

Job Summary

Administer and support enterprise backup and recovery platforms to ensure high availability and performance. Troubleshoot backup failures and infrastructure issues, manage backup operations, and collaborate with vendors and teams to resolve incidents and implement improvements.

Responsibilities

Administer, monitor, and optimize enterprise backup and recovery platforms to maintain high availability and successful backup operations

Troubleshoot end-to-end backup failures, restore requests, and infrastructure issues across servers, storage, and network components

Diagnose backup data paths from client systems to storage targets by verifying Data Domain appliances, hardware health, storage performance, and network connectivity

Manage backup operations using Dell PowerProtect Data Manager (PPDM) and Avamar to ensure data protection and recovery readiness

Deploy, configure, and maintain backup solutions for physical servers, virtual machines, NAS workloads, and Kubernetes (K8s) environments

Coordinate with technology vendors and internal engineering teams to resolve incidents, perform root cause analysis, and implement permanent fixes

Support infrastructure changes including patching, upgrades, capacity planning, and technology refresh initiatives to maintain system reliability

Develop and maintain technical documentation, standard operating procedures (SOPs), knowledge articles, and system configurations for operational consistency

Participate in incident, problem, and change management processes following ITIL best practices to ensure service quality

Provide technical support to customers and stakeholders, maintaining service levels and operational excellence

Preferred competencies and qualifications

Experience with backup and recovery solutions such as Dell NetWorker, Veritas NetBackup, Veeam, Cohesity, Rubrik, Dell PPDM, Avamar, and knowledge of backup architectures, disaster recovery, and data protection best practices

Familiarity with storage infrastructure including Data Domain Appliances, SAN Storage, Enterprise Storage Platforms, Dell PowerStore, and Isilon

Knowledge of virtualization and cloud platforms including VMware vSphere, VMware Cloud Foundation (VCF), AWS, Microsoft Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI)

Understanding of networking concepts including TCP/IP, DNS, VLANs, network switches, and storage connectivity

Preferred competencies and qualifications

Degree in Computer Science, Engineering, or equivalent

Minimum 2 years of relevant working experience