Helpdesk Support Engineer - A26362

Activate Interactive Pte Ltd ('Activate') is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you.

This is a 12 months fixed-term contract role.

What will you do

We are seeking an ICT Operations Support resource to support DCTD in the operational takeover and steady-state management of COMET, StellarNet, COMET Mobile and related services. The role will provide continuity across multiple stakeholders, drive day-to-day operational follow-through, maintain service and funding visibility, support TSM continuity, oversee COMET Mobile and coordinate service improvements and security-conscious operating models for different user populations.

What the officer will be working on:

Portfolio Operations, Funding and Service Management

Review current IT processes, structures, and ways of working to understand how well they support business needs

Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation

Maintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies

Coordinate GovTech, EUSS, TSMs, Service Reps, Finance/Funding, Procurement and other supporting parties to drive actions to closure

Technical Service Manager (TSM) Operations and Continuity

Gather and document key assumptions that will guide IT improvements

Coordinate TSM day-to-day activities and interfaces covering subscriptions, billing, service requests, quotas, site operations and escalation

Track TSM staffing, contract, funding, security clearance and understudy / replacement arrangements to mitigate transition risk plans for moving from current to future state

COMET Mobile and Device Operations

Oversee COMET Mobile procurement, demand, device/account mapping, configuration, onboarding, handover, replacement, reassignment and termination

Maintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues

Service Flexibility and Security Controls

Support exploration of differentiated COMET operating models for different target audiences, including eligibility, approvals and provisioning arrangements

Coordinate assessment of proportionate security controls for different user populations, including temporary staff and the feasibility/governance of MAC-based access or whitelisting controls where applicable

Governance, Documentation and Improvement

Maintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack

Identify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners

Requirements

Educational Qualification & Experience

Experience in public-sector or large-enterprise ICT environments

8+ years experience with GovTech-related service models, WOG shared services or vendor-managed ICT services

Working knowledge of MINDEF / SAF ICT operating context is advantageous.

Technical & Professional Competencies

Understanding of ICT service delivery, operations, service management and vendor management

Familiarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts

Ability to work with funding, billing, subscription, asset and service records and reconcile operational dependencies

Soft Skills & Communication Attributes

Strong coordination, analytical and problem-solving skills with disciplined follow-through.

Excellent written and verbal communication and stakeholder facilitation skills.

Strong documentation, process visualisation and action-tracking capability.

Ability to communicate operational and security considerations clearly to both service and non-specialist stakeholders

Benefits

What do we offer in return

Fun working environment

Employee Wellness Program

To work in Singapore Government Agencies projects

We provide structured development framework and growth opportunities. (We are a 'SHRI 2025 Gold winner' in 'Learning & Development; Coaching & Mentoring')

Why you'll love working with us

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further Please be in touch with our team for an initial chat at

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

What do we offer in return

Fun working environment

Employee Wellness Program

To work in Singapore Government Agencies projects

We provide structured development framework and growth opportunities. (We are a 'SHRI 2025 Gold winner' in 'Learning & Development; Coaching & Mentoring')

Why you'll love working with us

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further Please be in touch with our team for an initial chat at

[HIDDEN TEXT]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.