Remote Desktop Support Engineer – Level 2

Remote

Job Summary

Work Settings:: Remote

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Job Description

ITCAN PTE. LIMITED is seeking a Service Support professional to act as level 2 support for technical issues and as an escalation point from Level 1 Service Desk.

You will diagnose problems and ensure timely resolution. You will resolve issues remotely within SLA, support via BeyondTrust, handle software installation and upgrades, resolve sign-in problems for M365, and share knowledge with colleagues to improve service.

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ITCAN PTE. LIMITED

Remote Desktop Support Engineer – Level 2

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