EUC Engineer

Responsibilities

. Provide expert-level technical support for hardware, software, and network issues.

. Respond to, document, and resolve complex service tickets in a timely manner.

. Assist users with advanced installations, configurations, and troubleshooting.

. Lead the deployment and integration of new hardware and software systems.

. Conduct acceptance testing and ensure compatibility with existing infrastructure.

. Perform regular system maintenance, updates, and backups.

. Monitor and optimise the performance of end user computing systems.

. Implement and enforce security measures and conduct regular audits.

. Develop and maintain disaster recovery plans and procedures.

. Diagnose and resolve complex technical issues, performing root cause analysis.

. Develop and implement preventive measures to reduce the occurrence of issues.

. Collaborate with other IT teams to address and resolve cross-functional problems.

. Mentor and provide technical guidance to junior EUC engineers.

. Foster a collaborative and innovative team environment.

. Assist in the development of support documentation and training materials.

. Work with cross-functional teams to understand and meet support requirements.

. Maintain detailed documentation of system configurations and support activities.

. Prepare and present reports on system performance, issues, and resolutions.

Requirements

. Bachelor in Computer Engineering or equivalent

. Possessed minimum 5-6 years of relevant EUC experience

. Experience with handling end user equipments and large volume of users

. Experience in VIP support and vendor management

. Good interpersonal skills to manage end users, stakeholders and vendor

. Able to travel to different sites for support as and when required

. Experience in healthcare domain environment will be a plus

Licence no: 12C6060