Technical Support Executive

About the role

The successful candidate will serve as the primary technical point of contact for clients in Singapore, focusing on retail cloud offerings. This hybrid role requires consistent in-office presence to ensure seamless collaboration with the internal development and operations teams, while maintaining remote support capabilities.

Key responsibilities

Provide direct technical support and troubleshooting for clients utilizing retail cloud platforms and Smart Terminal e-POS systems

Guide non-technical users through system configurations, updates, and issue resolution to ensure minimal disruption to their retail operations

Log and manage support tickets accurately, monitor recurring technical issues, and escalat complex infrastructure challenges to the central engineering team

Attend required in-office meetings and training sessions to stay updated on new platform rollouts and maintain team synergy

About you

2 to 3 years of hands-on experience in IT support, technical helpdesk, or customer service within the technology sector

Practical understanding of SaaS, cloud-based software environments, and POS system troubleshooting

Strong understanding of software support, basic network troubleshooting methodologies, and omnichannel system workflows

Excellent verbal and written communication skills to effectively translate technical solutions to retail clients

Must be based in Singapore and fully capable of operating in a hybrid work structure

About us

Relink Technology is expanding its market presence in Singapore with a focus on establishing a robust local support infrastructure for omnichannel digital solutions and retail cloud platforms.

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