Technical Support Executive

Company Description

RELINK is a technology-driven organization focused on delivering reliable, user-centric solutions to its customers in Singapore and beyond. The company emphasizes innovation, efficiency, and high-quality service across its offerings. RELINK values collaboration, continuous improvement, and a strong customer-first mindset in all business operations.

Role Description

The Technical Support Executive role at RELINK is a full-time, hybrid position based in Singapore, with flexibility for some work from home. In this role, the Technical Support Executive responds to customer inquiries, provides technical assistance, and resolves product or service issues through email, phone, and online channels. Day-to-day responsibilities include diagnosing technical problems, guiding users through troubleshooting steps, documenting support cases, and escalating complex issues to relevant teams as needed. The role also involves maintaining up-to-date knowledge of RELINK's products, monitoring support tickets to ensure timely resolution, and contributing to support documentation and FAQs. Collaboration with internal teams to improve service quality and customer satisfaction is an essential part of this position.

Qualifications

Candidates should possess strong Customer Support and Customer Service skills to handle inquiries professionally and maintain positive client relationships.

Candidates should possess solid Technical Support and Troubleshooting skills to identify, analyze, and resolve technical issues efficiently.

Candidates should possess robust Analytical Skills to interpret data, recognize patterns, and suggest improvements in support processes.

Relevant experience in a technical helpdesk or IT support environment, preferably in a hybrid work setting.

Clear and effective written and verbal communication skills suitable for customer-facing interactions.

Ability to prioritize tasks, manage multiple cases simultaneously, and work both independently and within a team.

Familiarity with ticketing systems, remote support tools, and standard office software; experience in technology or SaaS industries is an advantage.

Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.