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Tegus, Inc.

Singapore / Global

Senior Cloud Support Engineer — SaaS, Kubernetes, AWS

Job Description

AlphaSense is seeking a proactive Cloud Support Engineer to join our Customer & Product Support team. You will own technical problems end-to-end within your scope, troubleshooting across SaaS and private cloud environments, and collaborating with senior engineers and technical customer contacts.

You will be the second line of defense for technical queries, handling complex cases, logs, and scripting, while applying AI tools to scale investigations and documentation.

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