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Scientec Consulting Pte. Ltd.
singapore
Job Description: We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and
Job Source: Scientec Consulting Pte. Ltd.Confidential
singapore
Hi Hope you are doing well We have urgent opening for you if you are looking for job and interested to apply for this position then share your updated resume asap Note: - Fresher can also apply Call Centre Officers / CCTR Officers (70 Headcounts) Our Customer Centre is a fully in-house contact centre with over 400 seats, serving our' Consumer Banki
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- Handle all call matters (calling and following up with existing patients and scheduling new appointments.) - Handle all new enquiry calls from public and converting them into our patients. Requirements - Prior experience in call centre environment - Ability to upsell services in a professional tone Requirements Qualification: A-Level, Diploma, IT
Job Source: Search Network Pte. Ltd.The Spa Holdings Private Limited
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Essential Duties & Responsibilities: . Manage the day to day email communication with customers and distributions . Provide quality customer service through reviewing, assessing and providing the response in a timely manner . Work with different business units to provide a one stop solution to the customers . Resolve feedback or issues raised by c
Job Source: The Spa Holdings Private LimitedThe Spa Holdings Private Limited
singapore
Essential Duties & Responsibilities: . Manage the day to day email communication with customers and distributions . Provide quality customer service through reviewing, assessing and providing the response in a timely manner . Work with different business units to provide a one stop solution to the customers . Resolve feedback or issues raised by cu
Job Source: The Spa Holdings Private LimitedConfidential
Singapore
Hi Hope you are doing well We have urgent opening for you if you are looking for job and interested to apply for this position then share your updated resume asap Note: - Fresher can also apply Call Centre Officers / CCTR Officers (70 Headcounts) Our Customer Centre is a fully in-house contact centre with over 400 seats, serving our' Consumer Bank
Job Source: ConfidentialSearch Network Pte. Ltd.
singapore
· Handle all call matters (calling and following up with existing patients and scheduling new appointments.) · Handle all new enquiry calls from public and converting them into our patients. Requirements · Prior experience in call centre environment · Ability to upsell services in a professional tone Requirements Qualification: A-Level, Diploma, IT
Job Source: Search Network Pte. Ltd.Marina Bay Sands Pte. Ltd.
singapore
JOB SCOPE Help guests with planning and booking reservations for Integrated Resort products and services. Understand guests' needs and provide them with personalized solutions. Be customer centric with internal and external guests via all communication channels. Deliver high touch experience that is aligned with Company Service Strategy to all gues
Job Source: Marina Bay Sands Pte. Ltd.Singapore
$ 30000-36000
Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.
.Rotating Shift & Weekend Support Required.
Responsibilities:
Password Reset Assistance: Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
User Authentication: Verify user identities and ensure proper authorization before processing password reset requests.
Troubleshooting: Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
Documentation: Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
Escalation: Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
User Education: Provide guidance and education to users on best practices for password management and account security.
Customer Service: Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
Adherence to Policies: Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
Continuous Improvement: Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.
Requirements:
Education: Diploma or equivalent additional certifications or coursework in IT or customer service is a plus.
Experience: 3 years of experience in a customer service or helpdesk role preferred, with specific experience in password reset support highly desirable.
Technical Skills: Basic understanding of computer systems, networks, and password management principles familiarity with helpdesk ticketing systems is advantageous.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
Problem-Solving Abilities: Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
Customer Focus: Dedication to providing exceptional customer service and maintaining a positive user experience.
Team Player: Ability to collaborate effectively with team members and other support personnel to achieve common goals.
Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
Attention to Detail: Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
Able to commit to rotating shifts & weekend support
Singaporean(s) Only
If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position. Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.
Coen Tay Zhi Xuan (R1989334)
Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781
Call Centre Executive - SPCT jobs in Singapore
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