Solution Engineer

Solutions delivered on time and on budget.

Perform maintenance on time.

Provide timely and satisfactory issues resolutions.

Conduct training, presentation to internal and external customers.

Manage internal and external customers.

During Solutions Delivery Phase:

At site survey to ensure infra and network is in accordance to solutions requirements.

Install, Configure solutions at sites.

Manage User Acceptance testing at sites.

Document handover items for customers at sites.

During Maintenance Phase:

Ensure all delivered solutions are in operation.

At site or remote to support and troubleshoot issues related to the delivered solutions.

At site to perform solutions preventative action, monthly patching or upgrade.

At site testing and delivery of Samsung devices.

Work closely with the HQ Technical Support & R&D for critical issues escalation and VOC compilation.

Requirement

Diploma or Degree in Computer Science or Information System related field

Server and/or cloud certificate is highly preferred

3 - 8 years of experience in network administration, QA testing, software installation and maintenance is preferred

Knowledge in the use of VM software and system OS (Windows Server, JAVA, Apache Tomcat, Redhat, Ubuntu, etc.)

Knowledge in the configuration management such as AD, CA, DNS etc

Knowledge in the use of database: MSSQL, MYSQL etc

Knowledge on Cloud (i.e., AWS, Azure, or similar) and on-premises infrastructure deployment

Excellent problem solving, and analytical thinking

Excellent communication skills; able to present technical topics to non technical audience

Self Starter, positive attitude and customer oriented

Must be a Singaporean

Preferred Qualification

Knowledge in MDM related solutions and technology (such as Samsung Knox, Android Enterprise, VMWare Workspace ONE, MobileIron, Citrix Endpoint Management, Microsoft Intune, and etc) are a plus

Programing and software development skill in Java, XML, HTML, Android development are a plus

Project Management experience and/or certificate

Experience in designing cloud system environment, able to manage cloud resource with automation

Ability to take up a new technology and perform development based on client requirement

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