Syscon Operator, Autonomous and Wireless Systems

Syscon Operator, Autonomous and Wireless Systems

Contract

Department: Others

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

As a Syscon Operation, works in a 24/7 Network Operations Centre (NOC) to monitor, maintain, and support mission-critical network and system operations. The role is responsible for fault detection and resolution, configuration changes, system administration, performance tracking, and enforcing network security. It includes coordination with maintenance agencies, handling user queries, preparing reports, supporting major events, and managing end-user equipment. The operator provides Level 1 application support and escalates issues when necessary. This role requires strong teamwork, the ability to perform rotating shift work, and resilience under pressure, with experience in network, system, security, or data centre operations being an advantage.

What will you do?

Fault Management

Monitor and respond to network fault alarms

Identify and troubleshoot network failures

Escalate unresolved issues to the Maintenance Agency (MA)

Liaise with MA for fault isolation and rectification

Provide interim updates to users

Document faults and resolution actions

Perform daily system health checks

Conduct preventive maintenance on sub-systems and equipment

Configuration Management

Perform network reconfiguration for operational changes

Configure new services that do not require hardware changes

Administration & User Communication

Handle calls from end-users for fault reporting and consultation

Inform users about outages, maintenance, testing, and password changes

Coordinate access with building owners

Provide monthly system status updates and ad-hoc reports

Performance Management

Collect, compile, and analyse network performance statistics

Track sub-system performance and MA’s response/turnaround times

Security Management

Monitor systems for unauthorised access and investigate incidents

Desensitise system terminal equipment

Reload terminal software

Assist in tracking lost user terminals

General Support

Assist with log retrieval

Help report and terminate services for missing end-user terminals

User Equipment (UE) Management

Verify failures in reported equipment

Ensure data removal and proper software/content management

Update or restore firmware and software

Perform remote wipe on faulty equipment

Consolidate and update repaired equipment before returning to users

Application Management

Provide Level 1 software and application troubleshooting

Escalate issues to application vendors for Level 2 support

General

Required to perform 12 hours rotating shift work in teams, for 7 days a week and 24 hours a day, inclusive of Sundays and Public Holidays. Standby duties are also required.

Required to work on users’ site(s).

The ideal candidate should possess:

Strong knowledge in network operations, fault management, and system monitoring

Experience working in a 24/7 NOC or control centre environment

Ability to troubleshoot network, system, and security issues effectively

Good communication skills and the ability to liaise with internal and external stakeholders

Ability to work under pressure during outages or emergencies

Team player with strong problem-solving skills

Knowledge in networking such as L2/L3 switches, network design, CCNA, CCNP (Good to have)

Knowledge in systems such as VMware, Nutanix, MS AD, MS servers, tape backup, Hyper-V (Good to have)

Knowledge in security tools and frameworks such as Cisco, VPN, Symantec, RSA, CA, Palo Alto, IM8, ISM, CISSP (Good to have)

Familiarity with DC operations including Splunk, SolarWinds, and operational processes (Good to have)

We are driven by our

AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are

committed to our Impact: Valuing our clients, Growing our people, and Creating our future .

Together, we

make the extraordinary happen .

Learn more about

and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about

and visit our LinkedIn career site.

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