Facilities Engineer, NOC (Data Centre)

Job Summary

You will manage 24x7 data center (DC) operations by responding to incidents, coordinating maintenance, and supporting customer requests to ensure continuous and reliable DC infrastructure performance.

Responsibilities

Respond to and manage incidents promptly, escalating to 2nd/3rd level support based on incident criticality, impact, and SLA requirements

Lead Business Continuity Planning (BCP) exercises and act as the first-level incident responder

Fulfill customer requests and manage systems such as the Electronic Visitation Management System

Provide remote hands support including media management, visual inspection, device reboot, staging room tasks, physical connection/disconnection of HDDs, network cable testing, and insertion of fire SFPs

Manage equipment movement, asset tagging, labeling, and tracking to maintain accurate inventory

Perform shift duties to support continuous 24x7 DC operations

Monitor all data center facilities infrastructure events to ensure normal operation of systems such as UPS, power, temperature control, humidity, and water detection sensors

Ensure proper functioning of DC supporting infrastructure including Environment Monitoring System (EMS), Access Control Systems, and Electronic Visitation Management System

Update and maintain DC-related documentation and generate reports as needed

Coordinate with stakeholders and vendors to resolve technical issues and provide timely customer support

Ensure compliance with standard operating procedures (SOP), method of procedures (MOP), emergency response procedures (ERP), and formal change control processes

Coordinate maintenance and shutdown activities for electrical and mechanical systems with vendors

Manage incident closure processes including Root Cause Analysis and raise necessary change requests or customer notifications for service maintenance

Liaise with internal and external customers to ensure contractual service level agreements are met

Perform access clearance duties and participate in projects as required

Required competencies and certifications

Diploma in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies, or equivalent technical education (e.g., ITE) with at least 5 years of relevant experience managing 24x7 DC operations

General technical and functional knowledge of data center infrastructure including electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, and construction of critical facilities environment

Preferred competencies and qualifications

Strong communication skills to convey information clearly in both verbal and written forms

Ability to manage and work effectively within a team as well as independently

Capability to multitask and maintain performance under pressure

Well-organized with the ability to reschedule priorities as circumstances change

Analytical skills with effective problem-solving abilities

Positive attitude and proactive approach to work

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