Business Development & Project Manager

Business Development . Identify and develop new business opportunities with homeowners, interior designers, architects, developers and contractors. . Build and maintain long-term relationships with clients and business partners. . Prepare project proposals and business presentations. . Represent the company at networking events, exhibitions and industry activities. Project Management . Coordinate projects from consultation through completion. . Liaise with clients, suppliers and internal teams to ensure smooth project execution. . Monitor project schedules, progress and quality standards. . Ensure projects are delivered according to agreed timelines and customer requirements. Service Excellence . Deliver professional and responsive customer service throughout the project lifecycle. . Understand customer requirements and provide suitable decorative surface recommendations.

. Handle customer enquiries and resolve issues promptly. . Maintain strong customer relationships and ensure a positive customer experience. Interior Design Knowledge & Product Styling . Develop knowledge of interior design concepts, decorative finishes and product applications. . Recommend suitable colours, textures and finishes that complement different interior styles. . Assist clients in selecting products that meet both functional and aesthetic requirements. . Work closely with designers and project stakeholders to achieve the desired design outcome. Sustainability Knowledge & Awareness . Develop knowledge of environmentally sustainable decorative surface solutions. . Promote eco-friendly materials and responsible product selection. . Support the company's sustainability initiatives and educate customers on the benefits of sustainable products. Market Research & Trend Analysis . Conduct market research on customer preferences, competitor activities and industry developments. . Monitor interior design, furniture and decorative surface trends. . Analyse market information and recommend new business opportunities. . Share market insights with management to support business planning and product development. Customer Relationship Management . Maintain accurate customer and project information using the company's CRM system. . Monitor customer engagement and project progress. . Support digital workflow improvements to enhance operational efficiency and customer experience. Continuous Learning . Participate in structured On-the-Job Training (OJT) and professional development programmes. . Continuously improve knowledge in business development, project management, customer experience and industry best practices. . Apply newly acquired knowledge and skills to improve business performance.