Technical Support Engineer

Reporting to Technical Support Manager, this position is responsible for providing technical support and advice to customers, conducting Technical Support Request (TSR) work and preparing reports.

Responsibilities:

Provide on-site technical support for customer pilot run, production start-ups and production troubleshooting as well as off-site customer technical support in a timely manner

Review and revise TSR reports and ensure relevant information is shared with customers

Complete TSR work within timeline and upload report in system

Perform routine testing of cured coating properties on various substrates

Operate coating machines and equipment and ensure laboratory equipment and facilities are maintained in a safe and operational manner

Identify best practice processes for coating application to achieve best coating result for optimal performance

Analyze and report findings on returned coated lens samples and other coating materials to troubleshoot customer problems

Manage and ensure Liquid Sample Request samples are stored in required conditions

Handle customer complaints by conducting root cause analysis

Complete troubleshooting analysis and create reports for presentation to the Manager and/or customers

Conduct studies and recommend suitable coating based on customer's process and requirement

Collaborate with the Sales team to secure new business opportunities through sample creation and provide support to existing customers.

Interface with external material suppliers and machine suppliers

Requirements:

Bachelor's Degree in Chemical Engineering, Chemistry, Material Science or related field with at least 3 years of customer support and troubleshooting experience

Experience in vacuum deposition technology is an added advantage

Possess good communication and presentation skills

Highly self-motivated, independent and resourceful

Proficient in Microsoft Office applications

Willing to work at Tuas South

This role is required to travel overseas to countries such as India, China etc.