L1/L2 Production Support Engineer - L1 / L2 Application Support Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain

Job Overview

We are looking for an experienced

L1/L2 Production Support Engineer

with strong hands-on experience in

Unix/Linux environments and SQL . The candidate will be responsible for monitoring production applications, troubleshooting incidents, performing root-cause analysis, and ensuring the stability and availability of business-critical systems.

Key Responsibilities

Provide

L1/L2 production support

for business-critical applications and systems.

Monitor production environments, application health, jobs, interfaces, and system performance.

Troubleshoot and resolve

application, system, batch job, and database-related issues .

Perform

Unix/Linux administration and troubleshooting , including checking processes, logs, services, disk space, CPU and memory utilization.

Execute and troubleshoot

Unix/Linux shell scripts

and scheduled jobs.

Strong hands-on experience in

SQL queries

for data validation, troubleshooting, and issue investigation.

Analyze application and system logs to identify errors and determine the root cause.

Monitor and troubleshoot

batch jobs, file transfers, interfaces, and scheduled processes .

Handle incidents and service requests within defined

SLA timelines .

Perform initial impact analysis and escalate complex issues to L3/application/DBA teams when required.

Coordinate with development, infrastructure, database, and business teams for issue resolution.

Perform

production deployments, application restarts, and routine operational activities

as per approved procedures.

Conduct

root-cause analysis (RCA)

for recurring or critical production incidents.

Maintain incident records, support documentation, troubleshooting guides, and knowledge base articles.

Participate in

shift support, on-call rotation, and weekend/public holiday support

when required.

Follow ITIL-based processes for

Incident, Problem, Change, and Service Request Management .

Required Technical Skills

Strong experience in

Unix/Linux

production support.

Good knowledge of

SQL

and relational databases.

Hands-on experience with

Shell Scripting .

Good understanding of Linux commands such as grep, awk, sed, ps, top, df, du, find, tail, chmod, and kill.

Experience in analyzing

application, system, and database logs .

Experience with

batch scheduling and job monitoring .

Understanding of application-to-database connectivity and troubleshooting.

Knowledge of

file transfer protocols such as SFTP/FTP .

Good understanding of

TCP/IP, basic networking, and system connectivity troubleshooting .

Experience with monitoring and ticketing tools is an advantage.

Exposure to tools such as

ServiceNow, Control-M, Autosys, Splunk, Dynatrace, AppDynamics, or similar

is an advantage.

Preferred Skills

Experience supporting

24x7 production environments .

Good understanding of

ITIL processes and SLA management .

Experience in incident, problem, and change management.

Strong analytical and troubleshooting skills.

Ability to work independently and coordinate effectively with multiple teams.

Good communication skills and ability to interact with technical and business stakeholders.

Experience

3–6 years

of experience in Production/Application Support.

Strong hands-on experience in

Unix/Linux and SQL

is mandatory.

Candidates with experience in

L1/L2 application production support

and enterprise environments are preferred.

Requirements

Applicant must be

Diploma

or

Bachelors graduate

from

Computer Science / Information Technology / Software Engineering

can apply

Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux

Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

Need to support including night shift, weekends and public holidays

Allowance will be included

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

Morning shift 6am to 3pm

General shift 9am to 6pm.

Afternoon shift 2pm to 11pm

Night shift 10pm to 7am.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to

[HIDDEN TEXT] or Whatsapp : 6567619833,

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Ashwak Ahmed S

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.